How to create a Support Portal Account?


*The support portal is a different account than your member's account but you can use the same email and password if you wish.

From the email that you used to sign up for the program, send an email to

From there, wait about 5 to 10 minutes and you should get a support portal user activation email (check your spam folder if you do not see it in your inbox).

Once you get the email, click the link in there to activate your account. You're going to be taken to a window to create your account. Put your full name and enter the password that you want to use.

If you already have a support portal account, you may just use the 'Forgot Password' feature instead:

Once you have your support portal account created, you can go to and log into the support portal.